Cancellation and Refund Policy

Mobyparts  -  Return Policy!

Mobyparts now offers a replacement policy for all of our parts. We understand repair stores and we understand repairs. If the part you buy from Mobyparts is defective or not fully functional on receiving and before installation we are happy to exchange it. Your success leads to our success, and we want all of our wholesale customers to succeed!

How does our return policy work?
Please inspect all items prior to install, and within 7 days of receipt of the item. Please ensure the front and back protective films, any stickers attached and all the marks on LCD are all intact. If the protective film is removed, or stickers have been removed/damaged, or any marks removed the replacement will not be issued. If you find the screen faulty, within 7 days please report the same over email on or through contact us page on website. Upon receiving your request for replacement, the team will contact you and provide you details of where the item needs to be shipped back. Please ensure it is properly packed and sent to address mentioned by the team.  Any item returned is eligible for refund or exchange. If you prefer a refund, you will be refunded at the current sale price of the item or your purchase price (whichever is lower) minus a 20% processing fee. Also the Shipment charges and taxes as charged already cannot be refunded.

For any exchanges, we will gladly exchange the item as long as we still carry it in our store. 

Specific Policy Information
~ Any item returned that is deemed working is subject to a 20% restocking fee if the client does not want it returned.

~  We do not provide return shipment. It has to be shipped by you.

~ If you damage an item removing it from a customer's phone, is not not considered a warranty item. We cannot take back items that have been damaged as returns.

~ All Accessories, batteries, red tape, tools, and screen protectors are not eligible for return.

~ We highly recommend testing all parts prior to removing the adhesive and screen protectors.

~ Mobyparts will not cross ship any products. In order to cross ship, a new item will need to be purchased, and a refund or store credit will be applied once we receive and test the defective part.

~ Please allow up to 5 working days to process a return from the time of receipt.

~ If an item comes damaged please do not accept the courier, and return it to the courier as damaged. Once you accept the goods, We are not responsible for items that were received damaged and then installed.

~Once a part is installed, all warranty voids and exchange/return is not allowed.

Policy Abuse
Mobyparts reserves the right to alter our change our return policy at any time. Any customer that is deemed to be abusing our generous return policy can be subjected to more firm and stricter policies.

Policy Changes
Mobyparts returns/exchanges/warranty policies are subject to change at any time, and no warning or notice is necessary

Your placing an order on Mobyparts is confirmation of your acceptance of this policy,.

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Our Warranty is limited to manufacturing defects only and is limited to testing before use. Removal of front and back protection films voids warranty and any use or usage related marks, scratches or glue renders the warranty void. In case of any warranty claims, please contact us on information provided at the earliest, return the purchased item to us and based on assessment of returned part we will authorize exchange. We have strictly no refunds policy outside of what is mentioned above.