Frequently Asked Questions
Answers to common questions about our services
We have “Elite”, “Superior” and “Classic” Screen qualities available, MOBYPARTS ELITE ELITE parts are those with 100% original core components like LCD, IC chip, flex, while non-core component like frame can be original or original compliant which are assembled by the original factories or which are assembled by the capable third-party factories. Each individual Part is tested for optimum performance before shipping to ensure you face no quality issues with any of the part shipped to you. For our Gold category customers and above these parts come with a replacement warranty as well. You can read about the Warranty terms in our Warranty Section MOBYPARTS SUPERIOR SUPERIOR parts are those with original core components like LCD or High quality aftermarket LCD, however the IC chip, flex, etc. are aftermarket which are assembled by third-party factories. These parts are ideal for customers looking for good quality parts at a reasonable price. We ensure our procurement team selects best quality from the aftermarket to ensure you get best performance from each part. For our Gold category customers and above these parts come with a replacement warranty as well. You can read about the Warranty terms in our Warranty Section MOBYPARTS CLASSIC Classic stands for China made quality, these are aftermarket screens made by using using best quality of aftermarket parts. They are widely accepted compliant replacements for original parts, which can keep a good balance between price and quality. For More details please visit : https://www.mobyparts.com/p/screen-quality/
For all Confirmed, PrePaid orders placed before 11AM the material is dispatched within the next working day and tracking details are shared with the Customers. For all Confirmed, PrePaid orders placed after11AM the material is dispatched within the next Two working days and tracking details are shared with the Customers. For all Confirmed COD orders, post confirmation with Customer, the material is dispatched within the next 2 working days and tracking details are shared with the Customers. Post Dispatch, it takes 2-4 business days for standard locations and may take a day longer for remote locations. You can Track the Order from “My Orders” Section on Website
Yes, after confirmation with our Executive over phone 0124-4829555.
Yes we offer tiered discount to bulk purchase customer, We offer a Buy More, Save More Philosophy.For More details please visit our website : https://www.mobyparts.com/aboutus/ Or Call us at : 0124-4829555 or email to us at firstname.lastname@example.org
Contact us at email@example.com if you receive defective parts to raise a RMA request. Upon Confirmation of RMA request we aill arrange for the defective part to be pick up from your location. Once we receive the defective part and confirmation of warranty condition being fulfilled and our acceptance of faulty part. The current price of the part is credited to your account. This can be used for future purchases.
Please fill the form on the link https://www.mobyparts.com/p/register/
At mobyparts we intend to give warranty to all. Warranty gets rejected if the part has damages from wrong installation of the part or if the part belongs to any other supplier. Warranty requires Screen to have our mark intact, Films supplied on top and bottom to be intact and there should be no physical or liquid damage to the screen.
Only in case our technical team rejects a part during testing will we cancel a order. Also if Payment is not received within 3 days of placing a prepaid order or COD orders not being confirmed over phone within 3 working days will lead to cancellation of the order.
In case of cancellation of order before shipping a full refund will be given to customer. In case of shipment dispatched from warehouse the shipping will be deducted and the rest will be refunded in your original payment method.